JuicePump™

• JuicePump™ 50kW
• JuicePump™ 50kW | 75kW
• JuicePump™ 150kW
• JuicePump™ 175kW
• JuicePump™ 180kW AIO
• JuicePump™ 180kW, 240kW, 360kW
• JuicePump™ Commissioning & Payment Set-Up

JuiceBox® Commercial

• Commercial JuiceBox® Manual (2020 release)
• Commercial JuiceBox® Manual (released through 2019)
• JuiceBox® Release Notes
• OCPP
• Charging as a Service (CaaS) Data Sheet
• Installation Services Data Sheet
• JuiceBox® Pro 32 Data Sheet
• JuiceBox® Pro 40 Data Sheet
• JuiceBox® Pro 48 Data Sheet
• JuiceBox® Pro 80 Data Sheet

See all 7 articles

JuiceNet® Software

• Dashboards
• Release Notes
• JuiceNet® Manager Datasheet
• JuiceNet® Enterprise Datasheet
• JuiceNet® Load Balancing
• JuiceNet® Utility Edition
• JuiceNet® Utility Edition Video

JuiceStand Pro™

• JuiceStand Pro™ Manual
• JuiceStand Pro™ Data Sheet

JuicePedestal™

• JuicePedestal™ Manual
• JuicePedestal™ Data Sheet
• JuicePedestal™ CAD

Credit Card Reader (CCR)

• Credit Card Reader (CCR) Installation Manual
• Credit Card Reader (CCR) Data Sheet

JuiceRouter™

• JuiceRouter™ Manual
• JuiceRouter™ Data Sheet

JuiceBox® OpenPay

• JuiceBox® OpenPay Manual

EV Meter

• EV Meter Manual

Warranty

• Limited Warranty
• Extended Warranty and O&M Plan

Overview

• Enel X Way App Datasheet

Release Notes

• Version: 4.3.48

FAQs

• Enel X Way App FAQs
• Enel X Way App Migration Follow-up to email
• EV JuiceNet/JuicePass to Enel X Way App FAQs

Troubleshooting

• Troubleshooting FAQ

Video Tutorial

• JuicePass App Tutorial - English
• JuicePass App Tutorial - Spanish
• JuicePass App Tutorial - French Canadian
• EV JuiceNet Mobile App Walkthrough

General

• Can I add WiFi networking option to my existing Clipper Creek unit?
• Are there any outdoor enclosures for the JuiceBox®?
• How does JuiceNet® Green work to reduce emissions?
• What is the idle power consumption of the JuiceBox?
• Which JuiceBox® is right for me?
• Is the JuiceBox® UL Listed or certified?

See all 9 articles

Charging

• Will using a JuiceBox® with a higher electrical output than my vehicle's on-board charger cause damage?
• Do I need to de-rate my JuiceNet® device?
• JuiceBox® and 120V operation
• What happens now that Tesla lowers charge rate to 8-9 amps?
• How long will it take to charge my EV on 120V vs 240V?

Installation

• What are JuiceBox® NEMA Standards?
• How can I store my charge cable and J1772 plug when not in use?
• How do I mount my JuiceBox®?
• What kind of outlet should I have to plug in my JuiceBox®?
• What amperage rating should my wiring be?
• What amperage rating should my electrical breaker be?

See all 9 articles

WiFi

• Is my WiFi connection to the JuiceBox® secure?
• How do I setup WiFi with Android 9 software?
• Will the JuiceBox® still charge my car when it's offline?
• How do I change to a different WiFi network/new SSID?
• Will 5GHz WiFi networks be supported?
• Do I need a WiFi connection to use JuiceBox®?

See all 7 articles

Credit Card Reader (CCR)

• How to pass through the “E06 - null or duplicate provisioning” error message shown on the CCR screen?
• How much time is required to remove the “E06 - null or duplicate provisioning” error message shown on the CCR screen?
• Do I need to create an account with Heartland Payment Systems?
• Where to enter the account information received from Heartland's welcome email?
• Can I start using charging functions with CCR without having a Heartland account?
• Can I use existing Stripe account instead of Heartland payment account with the CCR?

See all 22 articles

Warranty And Returns

• What does limited warranty cover? (United States and Canada)
• What is the Return & Refund Policy?

Rewards

• Are there any rebates available in my area?

Ordering

• How can I place an order to ship outside of the US? 
• How can I place an order to ship to Canada?
• Is it possible to order a JuiceBox® with customized features?
• Should I create an account to checkout or just checkout as a guest?
• How can I fix an error in my order when it's already placed?
• What is the shipping lead time?

Support

• Enel X Way Support Customer Service Contact